Most problems can be solved by restarting the unit or the app and reading the FAQ below.
If after going through all the basic steps, the problem still persists, please contact us.
Blood Pressure Measurement Issues
| PROBLEM | POSSIBLE CAUSE | SOLUTION |
| Abnormal result (too low value) | The cuff position is not correct; speaking or body movement during testing; body posture was incorrect | Correct the body posture, apply the cuff correctly, and please stay calm during the measurement. For detailed operation, please consult the instructions. |
| Unable to inflate | Cuff leakage or incorrect device placement on the cuff | Correct the device position. Check cuff for damage. |
| Unable to test | Incorrect device placement or low device battery | Check if the BioVU device is placed correctly and check the device battery. |
Temperature Measurement Issues
| PROBLEM | POSSIBLE CAUSE | SOLUTION |
| Measurement error | Sweaty/oily forehead | Clean and dry the forehead area before measurement |
| Measured distance | The distance between the temperature sensor and forehead is more than 2 cm. |
SpO2 Measurement Issues
| PROBLEM | POSSIBLE CAUSE | SOLUTION |
| Sporadic data readings | Not using the same finger, incorrect posture, environmental conditions not ideal | Read the instructions carefully |
| Unable to measure | Insufficient contact with the sensor, too much pressure on the sensor | Lightly press the middle finger on the device.
Check for any obstacles or debris between your fingertip pulp and the sensor.
Use another finger to Measure. Make sure the finger is covering the blood-oxygen sensor light during the process sensor.
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ECG Measurement Issues
| PROBLEM | POSSIBLE CAUSE | SOLUTION |
| ECG signal is inverted | The position of two hands is reversed | Please follow the instructions to place both hands correctly |
